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Problems with Your Email Server

Let’s now talk about a few error messages you can see if there is something wrong with your email server configuration or if your email server is flagged as a source of spam. If you see any of the messages described below, you must contact the company that is hosting your email server (or the network administrator, in case you are using a corporate email address), so they can solve the issue.

451 Bad reverse DNS.

The “Bad reverse DNS” error message means that the email server you use doesn’t have a reverse DNS configuration, which is mandatory. You must contact the company that is hosting your email server and explain this so they can correctly configure the reverse DNS of the email server. The recipient’s email server is checking this configuration because virtually all servers without a reverse DNS configuration are servers built with the sole purpose of sending out spam.

blocked using b.barracudacentral.org;

http://www.barracudanetworks.com/reputation/?pr=1&ip=[ip address]

Mail from [ip address] deferred using Trend Micro Email Reputation database. Please see http://www.mail-abuse.com/cgi-bin/lookup?[ip address]

553 User defined policy matched for [ip address]

These messages mean that the IP address of your email server is currently listed as a source of spam on a blacklist. You can follow the link usually provided by the error message to request the removal of the server’s IP address of the list and, after this request is completed by the maintainers of the blacklist, be able to send email to the recipient.

However, there is a good reason your email server’s IP address is blacklisted: someone is using it to send out spam. Therefore, you should report this error to the hosting company of your email server (or to the network administrator, in case you are using a corporate email address), so they can find who is sending out spam using the server, ban the culprit, and then request the proper removal from the blacklist. Otherwise, the IP address will be removed just to be added again, if the source of spam is not contained.

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Gabriel Torres is a Brazilian best-selling ICT expert, with 24 books published. He started his online career in 1996, when he launched Clube do Hardware, which is one of the oldest and largest websites about technology in Brazil. He created Hardware Secrets in 1999 to expand his knowledge outside his home country.