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Home » News » Desktop PCs

Apple Initiates Video Card Replacement Program for 27” iMacs
Author: Cássio LimaDate: August 19, 2013 - 5:33 AM PST
Category: Desktop PCs
More Info: http://support.apple.com/kb/TS5167

Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1 GHz quad-core Intel Core i5 or 3.4 GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.

If your iMac has an AMD Radeon HD 6970M video card and is exhibiting any of the issues described above, choose one of the following options to arrange to have your iMac evaluated:

  • Apple Retail Store: Set up a Genius Bar appointment
  • Apple Authorized Service Provider
  • Apple Technical Support

If the iMac (27-inch) meets these requirements, Apple will replace the video card free of charge for three years after the first retail sale of the computer.

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