Hardware Secrets
Home | Camera | Case | CE | Cooling | CPU | Input | Memory | Mobile | Motherboard | Networking | Power | Storage | Video | Other
Content
Articles
Editorial
First Look
Gabriel’s Blog
News
Reviews
Tutorials
Main Menu
About Us
Awarded Products
Datasheets
Dictionary
Download
Drivers
Facebook
Links
Manufacturer Finder
Newsletter
RSS Feed
Test Your Skills
Twitter
Newsletter
Subscribe today!
Recommended
Easy Laser Printer Maintenance and Repair
Easy Laser Printer Maintenance and Repair, by Stephen J. Bigelow (McGraw-Hill/TAB Electronics), starting at $9.98


Home » Other » Printer
Lexmark Genesis S816 All-in-One Printer Review
Author: Sandy Berger 21,344 views
Type: Reviews Last Updated: May 27, 2011
Page: 2 of 8
Setup

The Genesis S816 comes with a very simplistic pictorial Getting Started Guide, as shown in Figure 5. Basic setup is easy. Just insert the CD and follow the instructions. A wizard walks you through all the necessary chores including loading the paper, extending the output tray, setting the date, time, language and country, installing the ink cartridges, printing an alignment page, and setting up the connectivity with your computer. This printer works with Windows 7, Windows Vista, Windows XP, and Mac OSX.


click to enlarge
Figure 5: The Getting Started Guide

We were able to easily insert the ink cartridges and found that, as shown in Figure 6, there was even an interior ledge for holding the cleaning cloth next to the ink cartridge area.


click to enlarge
Figure 6: The interior of the Genesis S816

Even putting the printer on our wireless networks was a simple task. After the 20-minute setup procedure, the printer was ready to print wirelessly and to scan. There is a 100-sheet paper feed tray on the back of the printer, as shown in Figure 7.


click to enlarge
Figure 7: The paper input tray

The paper has a straight–through feed and exits on a pull-out tray on the front of the printer, shown in Figure 8.


click to enlarge
Figure 8: The paper output tray

We spent another 15 minutes to setup the fax and enter our email information so that we could email directly from the printer. All went smoothly. It wasn’t until we tried to setup the Smart Solutions on our Windows 7 test computer that we ran into trouble. The first task is to go to the Smart Solutions website to set up a free account. We already had an account from reviewing a previous Lexmark printer, so all we had to do was to add the new printer to the account.

The next step was to sync the Smart Solutions to the printer. The Smart Solutions icons appeared on the computer screen, as shown in Figure 9, but did not appear on the printer screen as expected.


click to enlarge
Figure 9: The Smart Solutions computer screen

Following several attempts, we decided to call Lexmark tech support. After more than an hour on the phone with tech support, the call was escalated to a specialist. After 30 minutes more, no solution was evident, and the tech support person said he would call back the next day. There was no call the next day. In fact, the call didn’t come until a week later, at which time we spent another two hours performing the same procedures that we had previously executed. Again, we were told that they would call back. No call came, but two days later a new printer appeared on our doorstep.

That same day, while we were in the process of installing the new printer, we got an email from Lexmark (one that was obviously sent to all Lexmark Smart Solutions users) saying that the Smart Solutions website had been updated. When we took a look, we found some big changes, so we updated our account to use the new website. Lo and behold! That solved the problem. There was nothing wrong with the first printer; the problem was with the Lexmark website. Soon, we had two Genesis S816 machines working seamlessly.

Print Version | Send to Friend | Bookmark Article « Previous |  Page 2 of 8  | Next »

Related Content
  • Samsung SCX-4100 All-In-One Printer Review
  • Kodak ESP-7 All-in-One Printer Review
  • Epson WorkForce 610 All-in-One Printer Review
  • Canon Pixma MG5220 All-in-One Printer Review
  • Brother MFC-J6710DW All-in-One Printer Review

  • RSSLatest Content
    Gigabyte X99-UD3 Motherboard
    October 30, 2014 - 8:30 AM
    ASUS X99-A Motherboard
    October 29, 2014 - 3:00 AM
    ASUS ZenFone 5 Smartphone Review
    October 15, 2014 - 7:00 PM
    ASUS AM1M-A Motherboard
    October 15, 2014 - 4:30 AM
    ASRock X99 Extreme4 Motherboard
    October 14, 2014 - 4:10 AM
    Cooler Master Elite 130 Case Review
    October 9, 2014 - 2:46 AM
    ASUS RAMPAGE V EXTREME Motherboard
    October 7, 2014 - 2:50 AM
    ASRock Fatal1ty X99M Killer Motherboard
    October 6, 2014 - 5:40 AM







    2004-14, Hardware Secrets, LLC. All rights reserved.
    Advertising | Legal Information | Privacy Policy
    All times are Pacific Standard Time (PST, GMT -08:00)